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one) What is Net Banking? What is special most Internet Banking?

Net Banking is an additional service channel past your Bank to serve valued customers like you. Through Cyberspace banking channel, you can access your Bank Business relationship with an Internet enabled PC for transacting business or obtaining data. The access is available 24 hours a 24-hour interval, 365 days a year and you tin operate your account anytime/anywhere at your convenience.

2) What is the URL for Cyberspace Cyberbanking?

Our URL for Internet Cyberbanking is https://karnatakabank.com. Click on the link to go to login page.

3) What is MoneyClick all about?  

Your Depository financial institution's Internet Cyberbanking channel is branded as MoneyClick. MoneyClick is available at all Branches of Karnataka Bank (KBL), which are under cadre Banking solution. You lot can access your account(s) through your personal figurer from your domicile, function or whatsoever location where you have Internet facility. The connectivity is offered through our website https://karnatakabank.com.  

four) What infrastructure should I take to avail of MoneyClick?  

All you need is PC at your location with a minimum configuration of

1) Calculator Chip with Retention of 32 MB RAM and above.

2) Net Explorer 5.5 and in a higher place.

three) A modem for logging on to the Internet

iv) A telephone connection

5) Cyberspace connection.

v) How safe is MoneyClick?

MoneyClick is operated through KBL's dedicated Web centre. The information and messages communicated by y'all and to you are encrypted in transmission through customized software, which likewise includes adequate firewalls for protection of client interests. MoneyClick is therefore totally secure and condom. All that the customer needs to be careful nigh is safe and security of his Internet Banking User Id and Passwords.

6) I accept no account at Karnataka Bank branch to avail Internet Banking Services. What practice I practise?

You take ii options: -

i) Open an operative business relationship at any of our Karnataka Bank Branches and fill up the registration form for Internet Cyberbanking.

ii) After visiting any of our Branches, ask for transfer of your existing operative business relationship from your present Bank to our Bank.

7) Are there whatsoever charges for availing Internet Banking service?  

Availing Net Banking or Registration for Internet Banking service is absolutely Free of accuse.

8) Will personal visits to the branch be charged after enrolling into MoneyClick?

No. At that place volition non be any charges for your branch visits. You are ever welcome.

nine) What practice I need to view/enable my various Karnataka Banking concern relationships Online? Can I accept only ane Internet Cyberbanking Id for all Karnataka Bank relationships?  

To enable all your accounts online, you demand to accept Cyberspace Banking User Id and Passwords, with linking of your diverse accounts. To get your User Id and Passwords, you take to fill-up the Registration form bachelor at your Co-operative past giving the details of all your accounts and submit the same at the Branch. With in 10 working days you volition get User Id and Passwords thro' courier to the accost mentioned in your application. After as well you tin use for linking of accounts. Forms are besides bachelor on our website under Applications for downloading.

10) I am a non-resident Indian. How practice I apply for Internet Banking Services?

If you lot want to open up the account when y'all are exterior India,

ane.Download and fill in the application form.

2.Submit your request form with a copy of your passport to the branch where you lot have accounts.

11) What all accounts can be provided with Internet Cyberbanking?

OR

Which are the types of accounts that are not eligible for MoneyClick?

All-operative accounts similar Savings, Current and Overdraft Accounts tin be provided with Internet Cyberbanking Facility. However, the following accounts are not eligible for MoneyClick facility:  

1 Accounts of illiterate persons

two Accounts of Blind persons

3 Accounts of Minors below 12 years of historic period

4 Accounts operated in representative capacity like Clubs, Associations, Institutions, Schools, Colleges, Funds, Order, Co-operative Lodge, Trusts, Whatsoever Local Bodies and accounts operated by Mandate / Power of Attorney Holders.

5 Accounts under Garnishee/Attachment guild or which are subject field to litigation/dispute.

half dozen Encumbered Accounts.

12) A. I exercise not accept an Internet Banking User Id, how can I go 1?

 B. How do I get access to Internet Banking Services?

All our customers tin have an Internet Banking account past registering for the facility. To go your User Id and Passwords, you accept to make full-up the Registration grade bachelor at your Branch by giving the details of all your accounts and submit the same at the Branch. The forms are also available on our website for downloading. Within 10 working days y'all will become User Id and Passwords thro' courier to the accost mentioned in your application. Links take been provided for getting Internet Banking Service in our web site world wide web.karnatakabank.com. Click the relative link and on getting login page, enter Cyberspace Banking User Id and Login password in the Login folio of MoneyClick to admission your business relationship data. If you are logging in for the start fourth dimension, the system will compel you to modify passwords given by the Bank. It is mandatory and yous can have your own passwords for safety of your account data.

13) How do I become Cyberspace Banking Id and password for the Internet Banking Services? In instance I have forgotten/non received my Internet Cyberbanking Id and Password, how tin can I obtain them?

Getting Net Cyberbanking User Id and passwords is explained above.  

If you take forgotten the passwords, all y'all have to do is fill the request for issue of new passwords in class (IB F.No.3003), which is bachelor in your branch and submit to your co-operative. Within few days, y'all will receive password(s) from us. You can as well download the course from our website.  

The passwords would be couriered to your accost available with the Bank. Your passwords cannot be given to you lot on telephone for security reasons.

xiv) How many passwords do I have for Internet Banking?

At that place are volition exist only one password for logging in to MoneyClick that is Login Password.

fifteen) A. I take accounts in 2 branches of the Bank. Should I have split Internet Cyberbanking User Id's?

B. Tin can I admission my account with another Branch with the same User Id?

Information technology is not necessary to have carve up User Id's for dissimilar branch accounts. Yous can link all your accounts to a single User Id and access all your accounts. In case, if you have not mentioned the other branch accounts in the registration course at the fourth dimension of applying, then just fill an application form for linking of business relationship (IB F.No.3004) and submit it to your branch requesting u.s.a. to link all your accounts.

Nevertheless, if y'all want separate admission, then you accept to utilize separately from the corresponding branch.

16) If I am an private and hold a Karnataka Banking company Current Account every bit well every bit a Karnataka Depository financial institution savings Account, can I link these relationships to the same Net Banking Id?

Yes. If you are an individual with Savings Business relationship and hold a Current A/c in your own name, you tin link these relationships to the same Net Banking User Id. However, your SB Account cannot be linked to your Company or Partnership Account Cyberspace banking Id unless there is an express authority in writing to this consequence. The other way i.due east. linking the Company/Partnership Business relationship to your individual Internet banking Id is non permitted.

17) I accept a personal Net Cyberbanking Id for my personal accounts. Can I utilise the same to access my company'southward accounts?

No. You need to use a separate Internet Banking User Id.

18) How to cull passwords?

Passwords must exist a combination of alphabets and numbers, with a minimum of 6 characters and maximum of 28 characters. Passwords should not exist based on Internet Banking User Id, Spouse/children's name, telephone/Vehicle number, birthday or any other personal data, which can exist easily guessed. (Atleast one character must exist an alphabet or a number).

nineteen) What are good practices for keeping the passwords confidential?

To accept amend security of your passwords, the post-obit instructions may be looked in to:  

      Password should not exist based on Cyberspace Banking User Id, Spouse/children's proper noun, telephone/Vehicle number, birthday or any other personal data, which tin be easily guessed.

      Password must be kept confidential at all times and not to be divulged to anyone even if they merits to exist from the Bank.  

       Password must be memorized and not to be recorded anywhere.

      Password should be inverse regularly.  

The above is just indicative and non exhaustive.

xx) Should I keep my login countersign and transaction password different?

Not necessarily, but it is recommended to have both passwords different so that at that place

is no possibility of misuse even if somebody knows your login password.

21) Can I accept 2 Net Banking User Ids?

For a given business relationship, you lot can take only one User Id. However in example you have more i business relationship, so y'all tin can request for ii User Ids past submitting two carve up registration forms. But in case the accounts are of one individual, it is better to accept a single Cyberspace Cyberbanking User Id with linking of all other accounts and so that all accounts tin can be accessed in one login.

22) Is Internet Banking User Id and Password case sensitive?

User Id is not case sensitive whereas passwords are example sensitive.

23) Can I change the couriered Internet Banking User Id and Countersign?

User Id is permanent for a given account and cannot be changed. It is mandatory for you lot to change the automobile-generated passwords with your own convenient passwords at first login. Later on at whatever fourth dimension y'all can change your passwords, but not the Internet Banking User Id.

24) How to alter passwords?

Passwords can be changed at any time and whatsoever number of times by going through "Modify Password" option. In fact we recommend it should exist changed frequently to secure admission to your accounts through Internet.

25) I have got my Internet Banking User ID and Passwords; Tell me what do I do?  

To access MoneyClick, customer has to get to our spider web site world wide web.karnatakabank.com wherein a link is available to Retail, Corporate and CyberKids login pages. You can logon to MoneyClick with your User ID and Passwords. When you lot are logging in for the first fourth dimension y'all volition become a screen detailing the Terms & Conditions governing our Internet Banking services. On acceptance of these Terms & Conditions, the system will prompt you to change your Login and Transaction Passwords. You are required to alter the countersign assigned by the Banking concern in the first instance for your convenience and safety. Once the passwords are inverse successfully, organization will prompt you to send a post requesting activation (automatic electronic mail, Click on Send option) of your Internet Banking Account. Account volition be activated by Customer Care Centre afterward due authentication of the asking.  

After activation of your Cyberspace Banking account you lot volition be able to visit login habitation page by using User Id and changed password. You lot will now come up to the login dwelling house page, which is as well chosen the 'my A/c's page. It specifies your identity and informs y'all the last time you logged on to the site too as the current date and time. You also get to see the mails that you may take received from the Bank and other alerts as specified by you. On this page there is an overview of all the relationships that you have linked to your Internet Banking Id. The Side Card displays the various functions available to the users. You tin can click on any options on Side Menu to access and utilise the relevant services.

26) I am unable to login with the couriered Password and allotted Cyberspace Cyberbanking User Id.

• Passwords are instance sensitive. Kindly be a little more careful while typing the system-generated passwords for the first fourth dimension. Information technology is possible that your system may be facing some issues. Please click on MoneyClick Aid on our web site to brand necessary changes in settings of your PC.
• It may exist possible that your Internet Cyberbanking account has not been activated. Please try logging in later on some time of your submitting acknowledgement i.e. after first login, successful modify of passwords and auto e-mail. If the problem persists please get in touch with the Client Care Centre/ branch.  

27) Is it safety to login from Cyber Café?

Yes, provided you lot do not disclose your passwords and logout in proper way. Please refer to section on security aspects to be considered for operation from Cyber Café.

28) What are the unlike kinds of Transactions that I can exercise in MoneyClick?

Given below is list of queries/transactions that y'all can do:

• Account Information
• Account Rest
• Quick Glance Statement
• Payments and Transfers
• Details of payment received
• Utility Neb Payments via Banking Accounts
• Business relationship to Business relationship Transfer (Self)
• Account to Business relationship Transfer (Others) simply within the Bank
• Account to Account Transfer with other Banks thro' RTGS
• Demand Draft Request
• Investments / Deposits
• Multi Branch Banking Facility
• Term Deposits
• NRI Deposits
• Data Centre-Website
• Interest Rates
• Products
• Foreign Exchange rates / Market Information
• Customer Service
• Statement of Account Request
• Bank check Book request
• Bank check Status Research
• Deposit Skid Request
• E-mail Address Change Request
• Stop payment Request
• Change password (south)
• Mail Box
• Prepayment simulation
• Nomination Request
• Add-on / Deletion request for Joint Accounts

MoneyClick^TM – Corporate:

In addition to the aforesaid Services, the Corporate Customers can avail the following boosted Services.

• Import / Export Credit Facilities:
• Request for Consign / Import Credit Facilities
• Asking for release of Packing Credit / Shipping Loan
• Request for Purchase / Discount / Negotiation of / Advance against Consign Bill
• Request for Opening of import Letter of the alphabet of Credit
• Request for Amendment of Import Letter of Credit
• Import / Export Queries:
• Query on Import / Export Documentary Credits
• Query on Import / Export Bills
• Import / Export Requests:
• Lodging Import / Export Bill
• Forward Contracts:
• Asking for Booking of Forrad Contracts (Sale / Purchase)
• Query on Forward Contracts (Sale / Buy)
• Inland Trade:
• Request for opening of Inland Letter of Credit
• Request for Subpoena of Inland Letter of Credit
• Query on Inland Inwards / Outward Documentary Credits
• Query on Inland Bills (Inward / Outward)
• Bank Guarantee:
• Request for Bank Guarantee
• Query on Bank Guarantee

MoneyClick^TM – Cyberkids:

To inculcate the habit of Cyberbanking amidst Children and in society to increase our Client Base of younger Generation our bank has introduced Net banking to the Children aged betwixt 12-18 years under the Brand proper name MoneyClick-Cyberkids. Equally the Accounts are minor Accounts, just following Functionalities are bachelor to the Cyberkids Customers:

• Rest Inquiry
• Cheque Status Enquiry
• Cheque Finish Payment
• Open deposit Account

29) I desire to know more about

a. Funds transfer between my own a/cs.

b. Funds transfer to a 3rd party a/c in Karnataka Depository financial institution.

c. Funds transfer to an account in any Bank beyond cities. OR

How can I transfer funds between my own accounts/other accounts?

a) Funds transfer between your ain a/c'due south

Y'all tin can transfer funds to your own linked a/c'southward past selecting the respective debit and credit accounts, amount and one time you lot click on pay push button the system will enquire you lot to give transaction password. One time transaction countersign is given, money transfer takes place instantaneously. You can even schedule the transfer for a future date.

b) Funds Transfer to a third party a/c in Karnataka Bank

For doing a third political party a/c Transfer in your Bank, you will have to register the payee. On entering the payees name and A/c number and other details, you will become an online confirmation. Once the payee is registered you tin select the payee and transfer funds instantaneously as to a higher place.

c) Funds Transfer to an account in whatsoever Depository financial institution across cities

Using this pick, you tin can transfer funds to any account in a bank other than Karnataka Bank. Transfers from your Bank Accounts to the Other Banks Accounts are done through RTGS.

30) Using Fund Transfer facility, how much I will be able to transfer in a twenty-four hour period?  

For Savings/Current accounts, a per day limit of Rs. ii.00 lakh has been stock-still on the Fund Transfer facility.

For our customers enjoying working majuscule limits such as OD, Bills, Consign Credits etc. an overall per day limit of Rs.10 lacs or 5% of the sanctioned fund based limit (whichever is less) with a per payee maximum limit of Rs.2 lacs per day has been fixed under this facility. Minimum amount for fund transfer inside the Banking company is Rs.100/-.

31) What are the advantages of doing an Online Funds Transfer?  

Permit us await at the comparison tabular array for a better agreement  

Payment Organization	Speed	Price	Effort	Portability	Acceptance	Security
Cash	Low	High	High	Depression	High	Low
Check	Low	High	High	High	Medium	Medium
Coin Order	Low	High	High	Loftier	High	High
Telegraphic (or wire) transfer	Loftier	High	High	Loftier	High	High
Karnataka Bank MoneyClick	High	Depression	Depression	High	High	High

32) Can I brand a loan payment?

No. You can brand an off-line asking for transfer of instalment or interest etc. that will be attended by the Bank.

33) I want to add more accounts in Internet Banking Services. How can I?

Accounts maintained by you in any of the Karnataka Bank Branches can be fastened to your existing Internet Banking User Id provided you are the sole account holder or you accept consent from other joint holders in case of joint accounts operated severally. You may submit your request for linking of all these accounts in IB Form No.3004 at the Branch where you have accounts.

34) Can transfers be edited or deleted?

Once committed, it is not possible to edit/delete the transfer every bit fund transfer is instantaneous or happens on real time basis. But a transfer tin be edited or deleted before confirming the transaction. Scheduled transfers may exist edited or deleted before the scheduled date.

35) Are there whatever banking Alerts that I can subscribe for in MoneyClick?

Yes. Yous can subscribe for any of the following Alerts in MoneyClick:

• A/c getting debited

• A/c getting credited
• Cheque bounce.
• Salary credit
• MoneyClick Passwords expiry date
• Deposit maturity date
• Loan instalment due date and many more

36) In one case a finish payment has been entered, can it be deleted?

No. Once a stop payment asking has been submitted, it cannot be undone through the Internet Banking system. You may call or send letter to the Branch for revoking such instructions thro' manual procedure.

37) How long volition I be able to see transactions and statements?

By choosing "Mini statement' pick y'all will be able to view the terminal ten transactions in your account.

By choosing 'Detailed Statement', yous will exist able to view up to concluding 300 Transactions in your Business relationship.

Common Problems faced

38) I am getting a message " You are viewing this page due to the following reasons" while I am working on the Internet Banking site (logging out).

The following may be the reasons:-

• Information technology is likely that your system has been idle for more than 180 seconds.
• It is also possible that your Internet connection is slow and the session gets timed out.
• The services may exist downwardly from our end. In this case you may please try after a few minutes.

39) I am not able to open up Internet Banking page./I am getting a " Page cannot be displayed" screen.  

Delight cheque the cipher strength of your arrangement. Yous may bank check cipher forcefulness of your computer by clicking "Well-nigh Internet Explorer" in the "Assistance" menu option of Internet Explorer. If it does non evidence cipher forcefulness of 128 bits and so delight update the same by clicking "Update Information" button. You tin as well click on MoneyClick Help on our website for assistance.

forty) I just made an Internet bank transaction, but show balance is not reflecting the same.  

In guild to view your electric current balance yous may click on "My Account Summary". Show balance or some screen would reflect balance as on the start of the given day.

41) Why isn't my ID working to log into the system?

Make sure that y'all are typing the Net Cyberbanking User Id and not some other ID to log into the system. Also see to it that your Cyberspace connectedness is working properly. If the problem continues please contact our Customer Care Centre.

42) Why am I getting a bulletin telling that I cannot transfer funds due to daily maintenance?

Account information is REAL Fourth dimension, and for this reason, Internet banking volition exist unavailable during system maintenance. Nosotros recommend waiting nigh 30 minutes or i hour and trying once again. The system would exist finished with the maintenance by that time, and you volition exist able to make transactions every bit usual.

Security

43) What can I exercise to protect my accounts and personnel information while I'm banking online?

Numerous steps take been taken by your Bank to keep your accounts and personal data secure, but you must likewise maintain the security of your own banking data. Here's what yous tin do:

Memorize your Internet Banking User ID and Password : -

Please try to remember the password and do not write it down or paste it somewhere. If it falls in the incorrect easily it may create problems.

Alter your passwords regularly .

Passwords should exist changed ofttimes to secure admission to your accounts through Internet.

Recall to log off: -

It is important to sign off when y'all have finished your cyberbanking transactions especially when y'all are not on your own calculator. We recommend closing of your Internet connection on completion of your Internet Banking session.

Utilize the built in security features of your browser: -

We recommend that you employ the built in security features that browsers provide because that volition provide extra security. Upgrade to a browser that supports 128-fleck encryption. To examination your browser security, click on the Test Browser link from the Net Cyberbanking login screen.

44) Can I access my account when I am travelling?  

Yes. Of course. You can admission your accounts from anywhere equally long as you take an Internet connection.

45) What happens if I don't logout?

Please ensure to logout in a proper style. All the same, if you abruptly close your Internet Banking page, your session will end. Kindly do non get out your system in between while accessing Internet Banking, as this will give opportunity to others around y'all to operate your accounts.

Value Added Services:

MoneyClick –Bills

46) Is 'MoneyClick Bills' Service secure?
MoneyClick uses the highest level of encryption to ensure safety and security of your accounts. Dissimilar normal Net communication, information provided at MoneyClick is sent in a "secure session" established with Secure Sockets Layer (SSL) technology. SSL technology secretly encodes the data that is sent over the Internet between your figurer and MoneyClick. MoneyClick uses 128-bit encryption, the maximum level of encryption possible on Internet.

47) How can I register for availing Bills facility?  

This facility is available to all the customers who have registered for our Internet Banking MoneyClick. For availing bill payment facility, y'all may open an Operative account with any of our branches and annals yourself for the Internet Cyberbanking Channel-MoneyClick.

48) Which Bills can I pay using this service?

You lot can pay any Biller or Institution that the Depository financial institution is having organization with like:

Telephone, mobile telephone, electricity and other utility bills like Water supply, credit cards, calling cards, Insurance premium, Internet service provider, Donations, Online Shopping, Magazine Subscription, Paging services, School / college fees, Water Revenue enhancement, Property Tax etc.

The list of Service Providers for whom you can make payments using the 'MoneyClick Bills' at various cities is available under the option "Bills yous can pay"

49) How does 'MoneyClick Bills' work?

'MoneyClick Bills' helps you to view, pay and manage all your bills from the convenience of your desktop either at domicile or at part. 'MoneyClick Bills' gives you the flexibility to pay your bills through the Internet. To pay your bills through Internet, you lot demand to log into our website www.karnatakabank.com, access MoneyClick and cull the pick MoneyClick Bills from the principal Carte. And then select the bills you want to pay. The instruction is to exist given 2 days prior to the due date of the bill. On successful entry of Pecker data and payment educational activity, your Bank business relationship volition be debited for an amount equal to the Nib amount and is and so remitted to your Service Provider for whom the payment was due. 'MoneyClick Bills' keeps you informed nearly the status of your bills through email/alarm right from the fourth dimension when a new bill is received. You may too schedule your payment by specifying a fixed amount, like standing pedagogy as explained below.

50) What are the features & benefits of this service?

Online access - whatsoever twenty-four hours, anytime, anywhere

At that place are no holidays at 'MoneyClick'. Bill payment being a office of this, the service is available 24 hours a day, 365 days a year. All yous need is access to MoneyClick to pay your bills. But your payment Instruction should be given atleast two working days in advance of the actual due date.

E-mail notification

'MoneyClick Bills' Service sends email notifications/alerts to continue yous informed at all times. Nosotros will send y'all an email alert as soon as a beak is received and also a confirmation after payment.

Bill payment & tracking

MoneyClick Bills Inbox gives you a summary of your awaiting Bills with all key details. On the aforementioned page, the Bill Outbox gives y'all details of all payments scheduled by you.

Instant pay & Auto pay

'MoneyClick Bills' provides you lot the flexibility of following 2 payment options:

With the Instant Pay facility, yous authorise each payment to exist fabricated. Every time a Bill is received past 'MoneyClick Bills', a mail service is sent, so that you log in and review the Bill in the Bill Inbox and specify the bill amount and engagement while issuing the payment instruction. However such Payment Instruction should be given atleast ii Working days prior to the Due date.

With the Machine Pay option, you can authorise the Banking company to make payments without requiring your approval each fourth dimension. Y'all tin can set up an amount limit, up to which the system will automatically pay the bill, like a standing instruction. If the bill amount exceeds the set up limit, you'll be intimated for authorization/payment.

Archiving of bills

'MoneyClick Bills' Service archives all your bills online for the last 6 months. Our Athenaeum section allows you to generate customized reports of all bills and payments fabricated (as per appointment, biller, and source of payment) over the final 6 months.

51) How do I create the list of bills that I want to pay for?

Once you are registered with 'MoneyClick Bills', you need to create a list of your Billers/ Payees to start making online payments from the list available under the menu. You have the flexibility to update/amend this list every bit & when required.

To create the listing, please follow the process beneath: -  

a) Login to 'MoneyClick Bills' Service.

b) Click on the 'Add Biller/Payee' link nether the Billers/Payee section

c) Select the city, and click on the Biller/Payee that you wish to add to your list  

At this stage, yous will exist asked to give certain details of your Service Provider e.g. For MTNL, y'all volition be asked to give the telephone number and the CA number.

52) Can I pay bills from any of my accounts with the depository financial institution?

You tin can access whatever of your Account registered under MoneyClick to make your payments. You need to specify the account number while setting up your payment instruction online.

53) Do I continue to get bills in concrete course?

Depending on terms of your Biller, you may continue to get bills in physical grade.

54) How practise I know that a particular bill has been paid?

After your account is successfully debited and the payment made to the Biller, 'MoneyClick Bills' service will send you an e-mail service, which will confirm the bill payment. The payment details are also available for archiving at a futurity date.

55) How can I prove that I have made the payment?

Once the payment is made past debiting your designated account, you will receive an e-mail service confirmation from MoneyClick regarding the transaction. Equally the payment is existence made by directly debiting your account, the transactions are reflected in your Banking company statement.

56) What if a particular beak is not paid past me through this service?

In case you lot wish to make your payments through check or past whatever other mode, you have the pick to delete the bill from the 'MoneyClick Bills' organisation. If the bill is not deleted, you lot will become east-post reminders on the nib. In case of Autopay, you take to delete the scheduled payment instruction, lest the system will automatically pay the nib if it is otherwise in gild.

57) Does the service shop my Bill and payment details for hereafter reference?

'MoneyClick Bills' in add-on to providing archiving facility as well provides an option to generate customized reports for certain payments made past you lot. The Neb Payment service provides archiving facility for the bills paid past you during the final six months through this service.

58) What if a basic dispute arises with the Biller?

A wrong credit given to the Biller is a remote possibility equally the payments are fabricated only later your authority. In case of dispute you may contact our Customer Intendance Middle, which will resolve the consequence within a reasonable time.

 

KBL - Intendance Alerts:

59) What is KBL Warning or SMS Alert?

KBL Alerts/SMS Alerts :

In add-on to the in a higher place Services, you lot can subscribe for SMS Alerts for any specified events similar Large Amount Debits/Credits, Preferred High/Low Limit of Residue in the Account, End Payment of Bank check etc. These Alerts tin can exist Existent Time or specific to a time. All you have to practise is

a) Y'all should Login to MoneyClick and cull the option "Subscribe Alerts"  

b) You lot will go the list of various alerts and you tin select your preferred Alerts from the list including Frequency of such Alerts.  

c) You have to select the alerts and click on submit at the terminate of the list.  

d) In addition to SMS Alerts, you can subscribe for Alerts through MoneyClick postal service or personal e-mail.  

The special feature of mobile banking is that our customers have the facility of locating a branch or ATM just by typing KATM followed by the PINCODE (postal) of the area and sends the message to 9880654321. With in seconds, customer will get SMS with address of the nearest ATM. Besides, our customer/general public can query on deposit interest rate by sending message KINT to the above number to get interest rates for diverse periods.

60) What is statement on Net?

Statement on Cyberspace allows the Customer to see his Banking business relationship Statement equally it appears in physical form. To view his argument, he should click on "My Business relationship Summary" on the pinnacle ring after he has logged into MoneyClick. Nether this he will see a link "View Account". The Customer can view his Statement of Account for the terminal 10 transactions nether the pick "Mini Statement" and up to his last 300 Transactions under "Detailed Statement". The Customer tin can save the detailed Argument in his Estimator as a Plain Text or in Excel Format. Mini Statement can exist likewise viewed nether the option 'Quick View' or but by clicking on the account number.

Railway Ticket Booking - IRCTC Payment Gateway :

61) What is Payment Gateway?

Many websites facilitate online booking of Air tickets, purchase of Picture show tickets, shopping etc., wherein after your purchase, for paying the bill you have options like credit carte, debit menu, internet banking a/c etc., as manner of payment. This payment option is chosen "payment gateway". In IRCTC (Indian Railways Catering & Tourism Corporation Ltd .) website, Karnataka Bank'south Cyberspace banking facility MoneyClick^TM is one of the payment gateway for making payments to Railway Tickets booked online.

62) How to book Tickets through IRCTC?

To book railway tickets online, you have to get continued to the IRCTC web site either by directly logging on to www.irctc.co.in or through a link that is made available on our web page www.karnatakabank.com when continued through net. First fourth dimension when you log in to the IRCTC site, you accept to register yourself with a User Name and a Password of your choice. The same User Proper name and Password should be used for your futurity login and booking of tickets. Once registered, you can book tickets as per your requirement by selecting the relevant options.

63) What types of Tickets can I book through Cyberspace?

In IRCTC, you will be able to volume tickets in 2 ways.

a. I-ticket: An i-ticket refers to the normal Internet ticket, couriered by IRCTC to the address given by you and that y'all will receive the same inside 2-three days of booking. For i-ticket you take to volume the ticket at least three days prior to the date of journeying to ensure timely commitment by courier. I-ticket can be booked under Confirmed/RAC/Waitlisted status.

b. E-ticket: An e-ticket tin be booked up to the fourth dimension of the preparation of nautical chart for your train. This will require entering the identity particulars of one of the passengers, who will have to behave the same ID while travelling. An e-ticket tin can be booked merely if the ticket status is Confirmed or RAC. On booking, you will get an electronic confirmation slip, which is to exist carried alongwith the ID proof.

64) How to Effect the Payment to Indian Railways?

After booking the tickets, you have to go to payment choice. In the payment carte du jour there is a list of various payment gateways as already mentioned and when y'all select MoneyClick^TM , yous will be taken to the MoneyClick^TM login page. Afterwards logging in to MoneyClick^TM , yous can select your business relationship to exist debited and the transaction will have identify as in the example of a normal fund transfer. Here information technology is recommended that you shall go thro' the Terms & Conditions governing the usage of this payment gateway.

65) What are the charges to be paid for this ONLINE BOOKING & ONLINE PAYMENT?

Your family depository financial institution offers this special service at no actress cost, now. The system will debit the amount, inclusive of the IRCTC / courier charges, as mentioned on the IRCTC screen, for the tickets you have booked. Online debit of your account and credit to the IRCTC account will accept place instantaneously. You volition go a confirmation of the payment made, along with a reference number, which is to be retained by you for any further research.

66) How to get the Physical Tickets?

In case of I-ticket, yous will receive the tickets directly from IRCTC through courier at the accost mentioned by y'all in the IRCTC site, inside ii or three working days. In case of e-tickets, there is no concrete ticket, merely you lot accept to bear confirmation slip alongwith ID proof as stated higher up.

67) How to Cancel the i-ticket and go Refund?

Cancellation of I-Tickets can be done at any computerized reservation counter beyond the land and a counterfoil ticket obtained. NO Greenbacks REFUND will be given. Service Charge is non refundable. Refund of fare shall be made after deduction of cancellation charge. The refund amount will be credited to the corresponding account electronically through MoneyClick^TM road. I-tickets can be cancelled fifty-fifty afterwards the departure of the railroad train, but subject to terms & atmospheric condition of IRCTC.

68) How to Abolish the e-ticket and become Refund?

Eastward-tickets (Reservations) can be cancelled simply through Internet till Chart training of the train and cancellation is not allowed at the Railway Counters. If you lot wish to cancel your Due east-ticket, you can practice so till the fourth dimension of nautical chart preparation for the train (which is commonly four to 6 hours before the scheduled departure of the train from the train originating station. (For trains starting up to 12 apex the chart preparation is normally done on the previous night). You can log on to www.irctc.co.in and go to Booked Tickets link and select the ticket to be fully or partly cancelled and can initiate the cancellation by selecting the passengers to be cancelled. Yet if the Identity Card holder in the original ticket is selected for counterfoil, all the passengers in the ticket would be cancelled and a fresh reservation will take to be fabricated, duly including the ID particulars of another passenger. Counterfoil would be confirmed online and the refund would exist credited back to the account used for booking every bit for normal Internet tickets. If at that place is any partial cancellation of ticket please ensure that the modified ticket (Electronic Reservation Skid) is printed separately. Modification on e-Tickets such as alter of boarding betoken, modify of Name is not permitted.

69) While booking, the amount is debited only ticket not booked. What should I do?

If for some reason, you could not meet the ticket confirmation folio, please check your "Booked Tickets" list on the IRCTC site, wherein the details of all the successfully booked tickets would be bachelor. If you lot do non run across the desired transaction on this list, information technology means that the ticket has non been booked. The amount debited would be credited dorsum to y'all past IRCTC in full without levying any charges. You may retry the transaction for booking your ticket.

70) What should I practise if I don't meet the confirmation of my booking on my screen?

On pressing the "Buy" push on the ticket reservation page, the payment is candy and the booking is done and the confirmation of your booking is displayed on your screen. If for any reason, the reservation details are not displayed on your monitor, delight bank check the details in Menu "BOOKED TICKETS" nether " Booking History " in Home Page of IRCTC site. You may as well bank check your electronic mail for the details of your booking or call IRCTC assistance line bachelor on IRCTC site.

71) A. What if I have more questions nigh MoneyClick?

B. How can I contact the helpdesk of MoneyClick?

Y'all can mail us at or phone call our Karnataka Bank Customer Care Center at 1800 425 1444 (from BSNL/MTNL Landlines simply). The middle works for 24 hours a day, seven days a week and 365 days a twelvemonth.

***

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Source: https://karnatakabank.com/ib-faq

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